808-281-9542 milton@kulaguitars.com

Terms and Conditions

A 50% deposit in U.S. funds (money order, certified check or bank draft) is required to start the building process. At the time the order is placed, the current base price plus any options will equal the final price.

The building process will involve anywhere from a little to a lot of communication, depending on the complexity of the project. I will spend as much time as necessary to be certain that the guitar being built meets customer expectations in terms of appearance, playability, and sound.

One week after receiving the deposit, the customer will be notified that the work has been initiated.

Currently my build time is approximately 4 to 6 months. The customer will be notified upon completion, at which time the balance payment is due. Shipping will proceed when the balance is received.

The guitar will be shipped in its case (with strings slackened) inside a packed cardboard box, fully insured, via Fed Ex Overnight at the customer’s expense. This method is best to avoid damage or loss. Other shipping arrangements must be made in advance if this method is not agreeable to the customer.

Each guitar is covered by a limited warranty to the original purchaser, for as long as the guitar is owned, and I am physically able, against defective materials or workmanship.
Not covered are:
– Normal fret wear
– Finish damage from moisture (sweat or spills)
– Damage incurred by misuse or accidents
– Natural cracking of wood or finishes due to changes in temperature and humidity.